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Terms and Conditions

1. Account Creation Rules

  1. AGE VERIFICATION: All members must prove they are 19 years or older, by completing our age verification process.
  2. Members are only allowed one account with Kootenay Botanicals. Do not share your account with other people.

2. Ordering Rules

  1. When you place an order, the items you select will be reserved for you. Please do not place orders you do not intend to complete.
  2. All sales are final. There are no refunds, returns or exchanges. In extreme cases, if a refund is issued, refund will only be store credit (no exceptions).
  3. Please read and agree to Kootenay Botanicals resend policy. (Next section below).
  4. Before placing an order you must read and be familiar with all the topics listed in Kootenay Botanicals, located here.

3. Re-send & Delivery Guarantee Policy

  1. If you order with Kootenay Botanicals you must read and agree to this policy.
  2. Orders shipped from Kootenay Botanicals only ship within Canada (no exceptions). All deliveries are guaranteed except for Nunavut and Northern Quebec.
  3. As a customer it is your responsibility to provide an accurate, complete address and name. In the event your order from Kootenay Botanicals does not arrive because the address/information you provided is incorrect, a re-send will not be sent for free..
  4. If your order is marked ‘delivered’ in the Canada Post tracking, we will only issue a refund once, and only after a thorough investigation. Never contact Canada Post regarding your order.
  5. In the unlikely event that your order does not arrive, do not contact Canada Post ever, we will investigate for you, if you contact Canada Post it could void your order refund/resend, and potentially closure of your account with Kootenay Botanicals.
  6. In the event that you suspect your order is lost in transit only contact us here: [email protected] We go to great lengths to make sure you are more than happy with our service.
  7. Orders shipped from Kootenay Botanicals will take 1 to 3 business days to arrive, but in rare cases can take up to 10 business days.

4. Terms

By accessing the website at, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

5. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Kootenay Botanicals’ website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Kootenay Botanicals’ website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Kootenay Botanicals at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

6. Disclaimer

  1. The materials on Kootenay Botanicals’ website are provided on an ‘as is’ basis. Kootenay Botanicals makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, Kootenay Botanicals does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

7. Limitations

In no event shall Kootenay Botanicals or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Kootenay Botanicals’ website, even if Kootenay Botanicals or a Kootenay Botanicals authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

8. Accuracy of materials

The materials appearing on Kootenay Botanicals’ website could include technical, typographical, or photographic errors. Kootenay Botanicals does not warrant that any of the materials on its website are accurate, complete, or current. Kootenay Botanicals may make changes to the materials contained on its website at any time without notice. However, Kootenay Botanicals does not make any commitment to update the materials.

9. Links

Kootenay Botanicals has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Kootenay Botanicals of the site. Use of any such linked website is at the user’s own risk.

10. Modifications

Kootenay Botanicals may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.